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Journal of No. 118

December 5th, 2003

A feeling of accomplishment @ 12:31 pm

I managed to work in quotes from Goethe and Douglas Adams into my report on service and support in the analytical instrument industry.

“Not the maker of plans and promises, but rather the one who offers faithful service in small matters. This is the person who is most likely to achieve what is good and lasting.”

“To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity.”
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Journal of No. 118